Principles, values and corporate philosophy

• Compliance with the law, fundamental rights and freedoms: ZBM is committed to respecting the law, human rights, and public freedoms.
• Labor rights: ZBM will promote an environment of trust and dialogue with its employees, oriented towards long-term relationships and professional development. ZBM is committed to respecting and protecting labor rights recognized by applicable law, ensuring the elimination of forced labor, child labor, and any form of work carried out under extreme, inhumane, or degrading conditions.
• People development: ZBM will promote the development of its employees, ensuring equal opportunities for men and women, the absence of any form of discrimination, respect for diversity, and guaranteeing a safe and healthy environment that facilitates communication, while promoting the implementation of inclusion measures and work-life balance policies.
• Safety, health, and environment: ZBM will prioritize the provision of services that contribute to and are compatible with the use of resources, sustainable development, and respect for the natural environment, applying best practices in safety, health, and environmental protection. Additionally, ZBM will encourage employee participation, training, and awareness in matters of safety, health, and the environment, ensuring compliance with applicable labor and environmental regulations.
• Good governance: ZBM is committed to adopting advanced corporate governance practices in line with widely recognized good governance recommendations.
• Anti-corruption: ZBM rejects corruption in all its forms and any practices aimed at obtaining benefits through unethical actions, pursuing such practices using all available means.
• Business development: ZBM will promote the development of its activities efficiently and competitively, optimizing the resources at its disposal, aiming to grow and remain profitable under the principles of responsible and transparent management.

Additionally, ZBM will strive to improve the quality of its operations and the safety of their execution, conducting internal and external audits that allow for continuous improvement of its activities.

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The values established to strengthen our organizational culture and promote a healthy, inclusive, and ethical work environment are: integrity, respect, responsibility, fairness, teamwork, and commitment to excellence. Integrity fosters transparency and honesty in all actions. Respect ensures an environment in which everyone is valued and heard, promoting diversity and inclusion. Responsibility drives compliance with obligations and accountability. Fairness guarantees equal opportunities and fair treatment for all. Teamwork facilitates collaboration and the achievement of common goals, while commitment to excellence motivates continuous improvement and quality in processes and results. The implementation of these values helps create a solid foundation for sustainable development and harmonious coexistence within ZBM.

In addition, the following points should be highlighted:

WE ARE PROFESSIONALS. We act with rigor, self-demand, and efficiency to deliver a quality, professional, useful, and high-value service. We are honest, integral, and transparent in our relationships with clients and society, thus generating trust, credibility, and respect for our organization.

WE THINK OF THE CLIENT. We place the client at the center of our attention. We provide a close, attentive service and position ourselves in the client’s place to understand their needs and provide the best possible responses. We maintain a continuous listening attitude to offer practical and real solutions to their needs.

WE ADVANCE THROUGH INNOVATION. We adapt to our clients and the environment by being innovative in all areas of our activity. We maintain a positive, attentive, and proactive attitude, acting with agility, dynamism, and flexibility with our clients, anticipating their needs. We transform our organization to adapt to changes through continuous improvement.

WE WORK AS A TEAM. Everyone contributes and participates. We feel ownership of the organization and share its values and objectives, facing challenges together and moving in the same direction. Trust, respect, communication, cooperation, and a positive attitude unite us as a team.

• We work as a team and collaborate professionally with other individuals and work groups, fostering camaraderie and solidarity.
• We share resources, challenges, and knowledge.
• We are capable of taking initiative in developing creative and bold actions to generate improvements and achieve new goals.
• We solve problems responsibly, placing the interests of ZBM above personal interests.
• We are clear, concise, and open to dialogue. Effective communication is the responsibility of everyone.
• We make evaluations based on absolute respect, relying on objective observation of facts and guided by the common good.
• Continuous learning and seeking new challenges are our permanent attitude.
• We create value for our clients through the performance of each of us.
• We have the capacity to adapt and innovate in a world where change has become constant.
• We are effective and efficient in our relationships with clients, meeting their needs and anticipating their expectations.